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Refund Policy (No, Full, Partial, & Limited Refunds)
We want to make your shopping experience with us as straightforward and stress-free as possible. That's why we've simplified our refund policy. Here's what you need to know:
Our Promise: At Zggly, we stand by the quality of our products. Our team works hard to provide accurate product descriptions, ensuring you know exactly what you're getting.
Limited Refunds: We offer full or partial refunds on eligible items or returns, and in specific cases where the product doesn't meet our quality standards or if there's a mistake on our end. Your satisfaction is our priority, and we're here to address any concerns you may have. Please see the section below that will outline eligible returns and refunds.
This section applies to eligible refunds:
When you return an item or a refund is expected, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.
Note: All information on this page only relates to items bought from or Fulfilled by Zggly. You cannot return non eligible items to Zggly, and items that were bought on Zggly Marketplace, and shipped to you by a 3rd party seller.
How long do refunds take after I return an item?
A refund will be provided after we process your return item at our facilities. It can take up to 30 days for us to receive and process your return.
In certain circumstances refund time frames may be longer.
We issue the refund to the refund method you select in the Online Returns Center, and it may take additional time for your financial institution to process the refund. See below Refund Times. Learn how to Track Your Return.
Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
Refund Method | Refund Time (After Refund Is Processed) |
Credit card | Three to five business days |
Zggly.com Gift Card | Two to three hours |
Debit card | Up to 10 business days |
Checking account | Up to 10 business days |
Gift Card balance | Two to three hours |
Promotional Certificate | No refund issued |
Reward Points | Up to five business days |
Pre-paid credit card | Up to 30 days (depending on the issuer of the card) |
Affirm | Up to 30 days (depending on the issuer of the payment service) |
Klarna | Up to 30 days (depending on the issuer of the payment service) |
Afterpay | Up to 30 days (depending on the issuer of the payment service) |
PayPal | Up to 30 days (depending on the issuer of the payment service) |
Coinbase | Up to 30 days (depending on the issuer of the payment service) |
Amazon Pay | Up to 30 days (depending on the issuer of the payment service) |
Partial Refunds:
Please note that eligible refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.
Item | Refund |
Items in original condition past the return window* | 0% of the item price |
Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Zggly.com or seller error | Up to 50% of the item price |
Open software or video games for reasons not due to an Zggly.com or seller error | 0% of the item price |
Open Collectible Cards, Board Games, Table Top Games, Toy figurines (Ex: Funko Pops, Pokémon Cards, Magic Cards, etc.) | 0% of the item price |
For most eligible return items, the return window is 7 calendar days after delivery. To check the return window for an item you've ordered, go to Your Orders and select Returns.
Where is my refund? Check the status of your refund in
No Refund Policy: In some cases, we may not be able to offer refunds. This helps us maintain fair pricing and ensures that you receive the best value for your purchases.
Exceptional Support: If you have any issues or questions, our customer support team is ready to assist you. We're committed to making things right and providing the support you need.
Exceptional Support: If you have any issues or questions, our customer support team is ready to assist you. We're committed to making things right and providing the support you need.
We appreciate your understanding and trust in Zggly. Our goal is to keep things simple, transparent, and focused on delivering quality products to you.
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