Exchanges & Replacements
If you received a gift and need an exchange or replacement, you'll need to return the gift and place a new order. If you’re the gift giver, you can request a replacement in Your Orders
How to return a gift:
Go to the Returns Center. If prompted, sign in to your Zggly account. If you don't have an account, you'll need to create one.
Enter the order number for the item that you want to return.
Select Search.
Select the items that you want to return and the return reason from the drop-down menu.For items sold by a third-party seller, you'll see Submit return request. Some Amazon sellers review return requests before authorizing them.
Select your preferred return method.
Follow the instructions on the screen.
Return a Gift - With or Without Gift Receipt
To start a gift return you will need your order number. You can find your 17-digit order number on your packing slip that came with your item. You can also find it on the digital gift receipt we emailed you. If you can't locate the order number, you can ask the gift giver for details.
Things to Consider Before Returning a Gift
A returned item must be in the same condition in which it was received (including accessories). This information is stated in our return policy. You may receive a partial refund for returned items not received in this condition. For more information, visit the Refunds help page.
Before you return items on which you've saved personal information; laptops, cameras, or other electronic devices, erase this information completely.
To receive the correct refund, don't include items from multiple orders or shipments in the same return box.
How to Track Your Return
Track your return through the Return Summary email that you received after requesting your return or in the Returns Center .
How We Process Your Refund
Gift recipients aren’t eligible for instant refunds. If you're the gift recipient, we'll process your refund as an Amazon.com Gift Card after we receive your return. The refund amount goes to the gift card balance of the Amazon account that you used to generate your return.
To view your refund status, follow the instructions on Check the Status of Your Refund.
If you're the gift giver, you can receive a refund to your gift card balance or the original payment method. All refunds are subject to our refund policies and timelines outlined in Refunds.