When you order a large item from a third-party seller on Zggly.com, diverse delivery options may be available at checkout. Different delivery methods may be offered by different sellers.
If items from the third-party seller aren't fulfilled by Zggly, the seller will fulfill your order. For more information about third-party sellers, go to Ordering from a Third-Party Seller.
For large items shipped and sold by a third-party seller, one of the following options may be available at checkout:
Arranged Delivery
The seller will contact you within two business days of you placing your order to arrange a specific date and time for your delivery. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
Scheduled Delivery
You select your delivery date and time from the calendar at checkout. The carrier may contact you before your Scheduled Delivery date to confirm the appointment or ask for additional information. Make sure the email address and (if available) the phone number for the delivery address are up to date in Your Addresses.
For more information about this delivery method, go to Scheduled Delivery.
Note:
If the seller offers none of the options above, contact the seller directly to request an update on the delivery of your item. For more information on how to contact the seller, go to Contact Third-Party Sellers.
If you have a problem with an order placed with a third-party seller, you may be eligible to file a claim under the Zggly A-to-z Guarantee. For more information, go to A-to-z Guarantee.
If the item you received is damaged or wrong, notify the carrier or service provider immediately, refuse the delivery, and contact us.
The carrier will deliver your package to a secure location outside your residence or in a lobby space. An adult must be present upon delivery.
For information about the other shipping methods we offer, go to Special Delivery Options for Large and Heavy Items.